Why Borrowed Competence Accumulates Fastest in the People You Trust Most

Your most experienced people are your biggest AI risk.

Not because they’ll be replaced.

Because they’re quietly borrowing competence they’re no longer building.

The sysadmin who used to sit with a fault for an hour, reading logs, building a mental model — now describes the problem to an AI and follows the diagnostic path it gives him. Faster. Cleaner. His manager thinks he’s at peak performance.

What the manager can’t see is the rate at which he’s stopped doing the cognitive work that built that performance in the first place.

This is the borrowed competence problem. And the research — from aviation, medicine, and white-collar professional services — shows it accumulates fastest in the people you trust most.

The More AI Helps You Think, The Less You Know You Can’t

I’ve previously introduced the phrase borrowed competence. The idea that AI lends us the appearance of capability we have not built and do not own, and that the loan eventually comes due. If borrowed competence were obvious to the people borrowing, they would notice and self-correct. The reason it matters is that the borrower cannot… Continue reading The More AI Helps You Think, The Less You Know You Can’t

Borrowed Competence

You may remember the ChatGPT lawyer case – the 30-year veteran who filed a brief citing six non-existent court cases, then got sanctioned $5,000 when opposing counsel couldn’t find them. But here’s what I think we missed: this wasn’t really about a lawyer making a mistake. It was about something happening across every industry that… Continue reading Borrowed Competence

Can we prevent effluent from flowing downhill?

As any plumber will tell you, effluent always flows downhill. It seems the same applies to the consequences of emergencies. It seems the people at the bottom of the social hierarchy are most vulnerable to the impacts of emergencies. Shanty towns are built on flood plains because no one else wanted the land. Famines affect… Continue reading Can we prevent effluent from flowing downhill?

Emotional Time Travel

Doctor Who is one of my favourite shows. What’s not to love about travelling back (and forwards) in time and experiencing all kinds of adventures. This year, I have discovered my own form of time travel, and I’m loving it! No, I haven’t found a way of unlocking the secrets of the quantum universe, but… Continue reading Emotional Time Travel

The boxes we make

I’m not a creative, I heard myself say. Yes, I make things, build stories and create ideas, but no I’m not creative, because I don’t have a neck beard, and you won’t find me riffing on the merits of single origin coffee coffee beans. It seems that I had made a box for creatives and… Continue reading The boxes we make